Terms & Conditions - Best in City (BiC)

1. Who Can Use BiC

You must be at least 13 years old to use BiC.

If you are using BiC on behalf of a business, you confirm you have authority to bind that business.

2. Accounts and Security

Some features require an account (especially for merchants).

You are responsible for maintaining account confidentiality and any activity under your account.

You must provide accurate information and keep it updated.

3. BiC's Role (Important)

BiC provides a platform to discover businesses and enable deals/offers.

BiC does not guarantee the quality, safety, availability, or pricing of any merchant's products/services.

Transactions and fulfillment occur directly between consumer and merchant.

4. Verified / Verified+ / BiC Picks

These labels reflect BiC's assessment based on available information at a point in time (e.g., physical verification, reviews, consistency signals).

They are not a warranty and may change or be removed.

Merchants agree to cooperate with verification processes and maintain honest representations.

5. Deals/Offers and Redemption

Consumers: Offers are subject to terms (timings, availability, exclusions). A QR/code may be required for redemption. BiC is not responsible if a merchant refuses redemption due to valid reasons (expired offer, misuse, limited stock, etc.).

Merchants: You must honor offers you publish as described. You must not post misleading offers, hidden charges, or bait-and-switch deals. Abuse (fake offers, refusal to honor valid redemptions, fraudulent scanning) may lead to suspension or removal from BiC.

6. User Content

You may upload content (photos, videos, text, business info, offers, reviews, replies). You agree you own or have rights to the content and your content does not violate laws or others' rights.

You grant BiC a non-exclusive, worldwide, royalty-free license to use and display your content to operate and promote BiC.

Some content is public by default — for example, merchant business profiles (name, address, hours, photos, offers) are visible to all app users, and ratings/reviews are visible alongside the merchant or offer they refer to. Do not upload content you do not want publicly visible.

BiC may review, label, remove, or restrict any user-submitted content that violates these Terms, applicable law, or platform policies, with or without prior notice.

7. Reviews and Ratings

Customers may rate and review merchants and the deals/offers they have used. Merchants may respond to reviews about their business.

Reviews must be honest and based on a genuine experience. You may not submit fake reviews, pay for reviews, trade reviews, or post on behalf of someone else without authorization.

Reviews are public and are associated with your display name. Removing your review does not always remove related responses or reports.

BiC may remove or hide reviews that violate these Terms (e.g., spam, hate speech, off-topic content, defamation, conflicts of interest).

8. Prohibited Activities

You may not misuse the platform for fraud, spam, or harassment, post false/misleading information or fake reviews, interfere with app security, reverse engineer/copy the app, or use BiC to violate laws or platform policies.

You may not post content that is objectionable, abusive, hateful, sexually explicit, violent, or otherwise inappropriate for a public marketplace.

You may not attempt to manipulate redemption flows (e.g., reusing QR codes, fabricating redemptions, claiming offers you did not consume).

9. Reporting, Blocking, and Moderation

Users can report deals, merchants, and reviews directly from the app using the in-app report option. Report categories include fraud, spam, fake/expired deals, misleading information, inappropriate content, and other.

Users can block any merchant or reviewer from the app. Blocked content and accounts are hidden from your experience.

We aim to acknowledge reports within 24 hours and review them within 48 hours. Reports may result in content removal, warnings, restrictions, or account suspension. We do not retaliate against good-faith reporters.

We do not tolerate objectionable content or abusive users. Reports of egregious abuse (e.g., illegal content, threats, exploitation of minors) are prioritized and may result in immediate removal pending review.

If the in-app report tools are unavailable or you need to escalate, contact: support@bestincity.com.

10. Permissions, Location, and Notifications

BiC requests permissions only as needed for app features: location (to surface nearby deals and order results by proximity), camera (to scan QR codes for redemption and capture photos for merchant profiles or reviews), photo library (to upload images), and notifications (to send deal alerts, redemption status, account updates, and security notices).

You can grant or revoke each permission at any time from your device settings. Some features may be limited or unavailable without the relevant permission.

You can manage notification preferences (push and email) from within the app.

11. Intellectual Property

BiC's brand, logo, app design, and software are owned by BiC or licensors. You may not use them without permission.

12. Suspension and Termination

We may suspend or terminate accounts if you violate these Terms, we suspect fraud/harmful activity, or we are required to comply with law.

You may stop using BiC at any time.

You may request account deletion by contacting support@bestincity.com from your registered account email with the subject line: Account Deletion Request.

Account deletion may remove your profile and merchant-facing data from active systems, while some records may be retained if required by law or for fraud prevention/dispute handling.

After verification, we will automatically process your deletion request and complete deletion within the stated timeline.

13. Disclaimers

BiC is provided "as is" and "as available." We do not guarantee uninterrupted service, accuracy of listings, or results from using offers/boosts.

14. Limitation of Liability

To the maximum extent permitted by law, BiC will not be liable for indirect or consequential damages, or losses arising from merchant services, customer experience, or offer disputes.

15. Governing Law and Disputes

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka will have jurisdiction, unless otherwise required by law.

16. Changes to Terms

We may update these Terms. We'll update the Last Updated date and may notify you for material changes. Continued use means acceptance.